Shipping policy

Last updated: 9 August 2026

Thank you for shopping at Motoriqstore. This shipping policy explains how your orders are processed, shipped, and delivered from our UK fulfillment partner. Please read it carefully before placing your order.

Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation
• Orders placed on weekends or UK bank holidays begin processing on the next working day
• During peak periods (Black Friday, Christmas, product launches), processing may take an additional 1-2 days
• You'll receive a confirmation email with tracking information once your order ships

Where We Ship From

Our products are fulfilled through our UK-based fulfillment partner's warehouse network. Your order may ship from:

• United Kingdom warehouse — for UK and European customers (fastest delivery)
• International fulfillment centre — for products not currently stocked in the UK warehouse or for destinations outside the UK and Europe

This allows us to offer a wide product range while keeping shipping times as short as possible for our UK and European customers.

Estimated Delivery Times

Delivery times are estimates, not guarantees. Actual delivery depends on your location, carrier delays, and customs processing for international orders.

Shipping Costs

• Free standard shipping on all UK orders
  
• EU orders: shipping calculated at checkout based on destination and weight
• International orders: shipping calculated at checkout based on destination and package weight
• Expedited shipping (where available) costs extra and can be selected at checkout

Tracking Your Order

• Once your order ships, you'll receive an email with a tracking number and a link to track your package
• Tracking updates may take 24-48 hours to appear after you receive the tracking number — this is normal
• You can also track your order anytime on our website: https://motoriqstore.com/apps/parcelpanel
• If you haven't received a tracking number within 5 days of your order, contact us at motoriqsupport@gmail.com

Important Shipping Notes

• Partial shipments: If your order contains multiple products, they may ship separately from different warehouses. You'll receive a tracking number for each package. There is no additional shipping cost to you.
• Address accuracy: You are responsible for providing the correct shipping address at checkout. We are not liable for packages delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address, you'll be responsible for the cost of reshipping.
• PO Boxes: Some UK courier services do not deliver to PO boxes. Please provide a physical shipping address at checkout where possible.
• Remote areas: Delivery to remote UK areas (Scottish Highlands, Islands, Northern Ireland) may take an additional 2-5 business days.

Customs, Duties & Brexit (EU Orders)

• Following the UK's departure from the EU, orders shipped from the UK to EU countries may be subject to customs checks
• Customers in EU countries may be charged import VAT or customs duties by their local authority
• These charges are the customer's responsibility and are not included in our product prices or shipping costs
• We are not responsible for customs delays — packages may take longer than estimated during peak customs processing periods
• For orders under £135 (EU low-value threshold), UK VAT may be applied at checkout — check your cart for details

Delayed or Lost Packages

• If your package hasn't arrived within the estimated delivery window, contact us at motoriqsupport@gmail.com
• We'll initiate a trace with the shipping carrier
• If the package is confirmed lost by the carrier, we'll send a free replacement or issue a full refund within 5-7 business days
• If tracking shows "delivered" but you haven't received the package:
  1. Check with your neighbours and household members
  2. Check safe places or designated delivery spots
  3. Contact your local courier (Royal Mail, DPD, Evri, etc.)
  4. Reach out to us — we'll help resolve the issue

Order Changes & Rerouting

• We cannot guarantee address changes or rerouting once an order has been processed and shipped
• If you need to change your address, contact us within 12 hours of placing your order — after this window, the order is locked for processing

Shipping Restrictions

We currently do not ship to:

• [List any countries you don't ship to, if applicable]
• If your country is not listed at checkout, we unfortunately cannot ship to your location at this time

UK Courier Services

Depending on your location and the shipping method selected, your order may be delivered by:

• Royal Mail (standard deliveries)
• DPD (expedited deliveries)
• Evri (standard deliveries)
• Yodel (standard deliveries)

You'll receive carrier-specific tracking information in your shipping confirmation email.

Questions About Shipping?

Contact us anytime:

• Email: motoriqsupport@gmail.com
• Response time: within 24-48 hours

Why this policy fits CJ Dropshipping UK warehouses specifically:

• 3-7 day UK delivery — reflects CJ's UK warehouse standard shipping times, much faster than international shipping
• UK courier names included — customers know which carrier to expect (Royal Mail, DPD, Evri, Yodel)
• Brexit/EU customs section — critical since CJ's UK warehouse ships to EU customers who now face post-Brexit customs. Most shipping policies miss this and it causes complaints.
• Remote UK areas caveat — Scottish Highlands, Islands, and Northern Ireland genuinely take longer via UK couriers. Setting this expectation prevents negative reviews.
• 12-hour order change window — CJ UK begins processing quickly, so address changes after this window aren't guaranteed
• Partial shipments noted — CJ UK may not stock all products, so some items ship internationally alongside UK-fulfilled items